Common Browsing Errors / Solutions

Juno Turbo encountered a problem while starting, disabling
acceleration for this online session.

This error appears when the Juno Turbo software on your computer cannot communicate with the Juno Turbo servers. This can happen for a variety of reasons. Here are some steps you can follow to enable Juno Turbo:

A. Verify that you logged in with a Juno Turbo-enabled account

If you use multiple Juno accounts on the same computer, Juno Turbo will only be enabled when logging in with the accounts for which you paid for the Juno Turbo service. Please check that the MemberID you logged in with is a Juno Turbo-enabled account.

To check to see if your account is Juno Turbo-enabled, please click here.

B. Disconnect and reconnect

Juno Turbo may have been disabled due to a temporary communication problem between the Juno Turbo software on your computer and the Juno Turbo servers. Disconnecting from the Juno service and reconnecting will resolve these types of issues.

C. Reinstall the Juno Turbo software

If the above issues do not resolve the problem, the Juno Turbo software may have become corrupted and should be reinstalled. To do so:

1. Download a new copy of the Juno Turbo software by clicking here.

Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection.

2. Choose the option to Save the incoming file. You will be asked to choose a directory. From the Save in drop-down menu, select Desktop so that the download file will be easy to locate.
3. Once the download is complete, disconnect from Juno. A Juno Turbo setup icon will appear on your desktop. Double-click on the setup icon to reinstall Juno Turbo.