Common Browser Errors / Solutions

Error - Juno caused a General Protection Fault / Application Error (Juno 5.0)

If you receive a General Protection Fault or Application Error during your Juno sessions, it may indicate that your computer does not meet Juno's system requirements.

Your computer may not have enough memory or free hard disk space, or if these errors occur when you try to connect, your modem is slower than 9600 bps. If your computer does not meet Juno's system requirements, we can only recommend that you upgrade your computer system.

If your computer does meet the system requirements and you still get these error messages, here are a few steps you can take to troubleshoot this problem:

A. Determine which version of Juno you are using.

If you are using a version of Juno earlier than 1.49, you should upgrade to the latest version. To determine which version of Juno is installed on your computer:

1. Open Juno
2. Go to the Help menu and select About Juno. The version of Juno currently installed on your computer will be displayed at the top of the About Juno screen that appears.

If you would like to upgrade your Juno software, you can download the latest version for free by going to http://my.juno.com/s/download.

You can also get a copy of the Juno CD-ROM in the mail by calling us toll-free at 1-800-654-5866, 5 days a week from 9 A.M. to 9 P.M. ET. Please note, there is a one-time $10.00 processing fee for the CD-ROM that includes shipping and handling.

B. Verify that no other software programs are currently using your modem.

If such software programs (such as Web browsers, fax software, phone answering software, online screen savers, and so on) are running, please close or disable them rather than simply minimizing them.

To verify that no other software programs are currently using your modem:

1. Press Ctrl+Alt+Del to see what other programs are running.
2. On the screen that appears, select the program you think may be using your modem from the list and click End Task. The screen will close and the program should no longer be running.
3. Repeat steps 1 and 2 for each software program you think may be using your modem and is currently running.

Be especially careful to disable any fax or voice mail programs on your computer. If you are not sure how to do this, please consult the manual that came with your computer or your communications software.

Also, make sure that your fax or other communication software programs do not load automatically each time the system starts. Please contact the manufacturer of your fax or non-Juno communications software program if you have further questions.

C. Make sure your modem is not conflicting with other devices

1. Check which COM port your modem is connected to and make sure there are no other serial devices, such as a CD-ROM player or a sound card, that are trying to use the same COM port.

You can check for hardware conflicts like this by running Microsoft Diagnostics. If you are unsure how to run Microsoft Diagnostics, please consult your Windows manual.

D. Make sure that your computer's system date and time is correct.

To reset your computer time:

1. Click the Windows Start button, point to Settings, and click Control Panel.
2. In the Control Panel, double-click the Date/Time icon.
3. On the Date/Time Properties screen, set the correct date and time.
4. Click OK.

E. Check your hard disk and Juno files for damage by running ScanDisk

For more information on using ScanDisk, please see your Windows user's manual.

F. Update your video driver

Find out whether you have the most recent version of the driver for your video card. It is possible that an outdated video card could trigger a graphics-related error when you try to start Juno. If you are not sure whether you have the most recent version of the video card, contact your computer's manufacturer (if your video card came with your machine) or the manufacturer of your video card (if you installed it on your own).

G. Try printing using a different word processing program

If the error occurs when you try to print (especially if you have a Brother printer), print the text using a different word processing program, such as NotePad or WordPad.

To print text using NotePad:

1. Select the text you want to print.
2. Press Ctrl+C to copy the text.
3. Start NotePad (or another word-processing program).
4. Place the insertion point in the body of the document.
5. Press Ctrl+V to paste the text you previously copied.
6. Print as you normally would.