Why do I see a charge of $28.39 (or $38.39) on my bank statement instead of $12.94 (or $17.94)?

If you are a Platinum member, your payment of $12.94 failed. A $3.00 return fee was added to the unpaid balance. On your bill date we charged you the outstanding balance of $15.94, plus the current monthly charge of $9.95 + $2.99 service fee for a total of $28.88.

If you are a Juno Turbo member, your payment of $17.94 failed. A $3.00 return fee was added to the unpaid balance. On your bill date we charged you the outstanding balance of $20.94, plus the current monthly charge of $14.95 + $2.99 service fee for a total of $38.88.