Tips for former AOL users

Now that you've made the switch to Juno, you will notice certain differences in the way you connect to the Internet and use different features. However, you will still be able to access your AOL email, use your AIM Instant Messenger, and visit chat rooms and other areas of AOL that you enjoyed.

This page will provide you with a few tips to help you start using Juno, and surfing the Internet.

Juno and its services are not affiliated with or endorsed by America Online, Inc.

A. How do I check my AOL and Juno email?

When using Juno to connect to the Internet you can access your AOL email at any time by going to AOL.com and logging in. However, as a Juno member, you will also get Email on the Web, giving you a minimum of 1GB of mail storage, and access to your email from any computer with an Internet connection.

You can use Email on the Web, by either going to webmail.Juno.com, or clicking on the Email on the Web tab at the top of your Juno start page at http://my.Juno.com

For more information on how to use Email on the Web, click here.

B. How do I check my Juno account information?

You can check the status of your account information at any time, from any computer, by visiting https://account.juno.com/s/account.

If you need help using the Account Information page, click here.

C. Can I still use my Instant Messenger (AIM)?

Juno does not endorse or provide support for any non-United Online programs displayed above. All products are trademarks of their respective owners.

D. How do I contact Juno for help?

If you find that you need help with technical, billing, or account questions, you can find answers on our support page - at http://www.juno.com/support

If you need to contact a Juno technical or customer service representative, you can do so by email or by phone:

1. If you are already a Juno member and wish to contact customer support, click here.
2. If you are not yet a Juno member, and would like to contact customer support, click here.
3. To contact a Juno support representative by phone:
• To sign up for Juno: 1-800-TRY-JUNO
• For technical support (in the US and Canada) within your first month of service, call 1-888-839-5866 and get free technical support! If after contacting technical support you still cannot connect, your first month of service is free!** That's our Connection Commitment to you!
• For technical support after your first month of service: call us toll free at 1-866-491-5866*
• For billing or account questions 1-888-839-5866

*A charge of US $1.95 per minute will apply for technical support calls. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.

** Juno will refund any subscription fees paid by you for your Juno ISP account for the first month of service if you cannot get connected to the Internet through such account at least once during the first month of service. To qualify for the refund, you must use any free technical support calls offered by Juno and request the refund prior to the end of the first month of service.

For more information about contacting Juno support, please visit http://www.juno.com/support/support.html.