If you are unable to access password-protected sites, the problem is often because of any of the following reasons.

1. Confirm that you are entering your ID and password information correctly,
2. A temporary error with the Web site server.
3. Firewall settings may not allow you to visit that site

Disable your firewall program temporarily and try viewing Web pages. You may also need to modify your firewall settings. Click here to learn more about firewalls.

If you continue to experience these problems, please contact our customer support by clicking here.