Frequently Asked Questions.

Why should I choose Juno over other Internet Service Providers?
Juno offers the same Internet access as other competitors, such as AOL??, EarthLink and MSN, at less than half the cost!* Experience fast connections, reliable Internet service with thousands of access numbers nationwide and other great member benefits such as free email.
What types of Internet access does Juno offer?
Juno offers the following Internet access service. Just click the link to learn more.
Juno Turbo - The fastest dial-up surfing you can get! Includes 2 GB of email storage, Pop-Up Blocker, and Norton AntiVirus online!
Juno Platinum - Unlimited Internet access - at the best price going!
Free Internet Access - Up to 10 hours of access a month.
I'm a Mac user. Can I use Juno as my Internet Service Provider?
Yes. We currently offer Juno Platinum for Mac users. If you already have a Juno Platinum account for a PC but want to use Juno on a Mac, simply visit my.juno.com/start/download.do to download the Juno Platinum software for your Mac. If you are a Mac user but do not currently have a Juno account visit www.juno.com from your Mac and sign up for a Juno Platinum Mac account.
Can I use Instant Messaging programs to chat with friends and family when I'm on Juno?
Absolutely! Juno is compatible with the most popular Instant Message programs such as Yahoo, AOL and ICQ.
Does Juno offer reliable dial-up connections?
Juno has thousands of access numbers nationwide to make it easy for you to get online with fewer busy signals and disconnects. Plus, our exclusive Connection Commitment ensures that if you do not get online within the first month of your membership, you can call Technical Support FREE at 1-888-839-5866. To check to see what access numbers are available in your area, click here.
Do I get an email account with my Juno subscription?
Of course! When you sign up for Juno Internet access, you also receive a free Juno email address with up to 2 GB of storage. That's plenty of room for you to receive, store, file and organize more emails. Plus, with the Juno Message Center you can check your Juno email account from any computer with Internet access.
Can I have multiple email accounts with Juno?
Yes. You can set up multiple free email addresses with Juno. Every member in your household can have his or her own email address with a separate Member ID login and password.
What other products or services does Juno offer?
Juno is more than a great value-priced Internet Service Provider! We also offer compelling products that are sure to enhance your online experience. Click on the links below to learn more about these useful products.
Juno Premium Email Services - Store more messages, photos and file attachments and stay organized with features and tools that save you time and help you stay connected.
Juno Entertainment Pack - Games, greetings, and education.
Online Protection - Norton AntiVirus and Norton Internet Security Online, brought to you by Juno.
http://account.juno.com/s/landing?action=viewStore
Will there be any additional expenses, such as phone charges?
Juno does not charge any additional phone charges. However, depending upon the Juno access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill.
To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges.
How do I contact Juno if I need technical or customer support?
Juno offers 24-hour support including extensive free online support and live email support to help solve any technical or customer-related issues you may have. You can access the support pages by visiting help.juno.com/support or by clicking the Help tab on your Juno Start Page.
As part of our Connection Commitment, if you are within your first month of service and cannot get online, you may call technical support free of charge. After your first month of service, you can also talk live to a Juno support representative for $1.95 per minute ($2.95 CDN/min in Canada).

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Frequently Asked Questions

* References to AOL^®, EarthLink or MSN pricing and savings amounts based on U.S. standard monthly rates for standard non-accelerated versions of service as of 08/15/06. Competitors may offer prepaid packages that may reduce the amount of savings. AOL^®, MSN and Earthlink are trademarks for their respective owners.