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Password Protection

To protect your account's privacy, we recommend that you choose your password wisely. Choose an alphanumeric password that is at least six characters long. Think up creative combinations of words and numbers that you'll easily remember. Use both upper and lower-case letters.

Do not share your password with anyone, and change it occasionally.

To change your password:

Click on the "Options" menu and select "Password and Security."
Type your current password in the "Old Password" box. Juno requires this to verify that you're authorized to change the password.
Type the new password into the "New Password" box.
Type the new password again in the "Confirm New Password" box. Juno requires this confirmation to make sure you didn't make any typos (since the password is masked by asterisks).
Click "OK." Juno will connect to the central computers to update your password information.

If you think your password has been compromised, please contact abuse@support.juno.com immediately.

Worms and Viruses

"Virus" (or "worm") is the general term used to describe a program that can infect and possibly destroy your computer's data. There are many different types of viruses. Usually, a virus is a program that copies and attaches itself to other programs on your computer (once you open the file it is contained in). Some viruses cause little harm to your computer, whereas others can bring your system to a halt by using up all of your computer's available memory.

While you can't receive a virus from just reading an email message, file attachments do sometimes carry viruses. Be sure to always check all downloaded files or attachments for viruses before you open them. (See below for more information.) If you receive an HTML email message that contains active content (i.e., items that either change with time or that you can interact with, such as animated GIFs, objects created with Java or JavaScript, and streaming audio or video), you're notified with a message. If you're sure that the message is from a trusted source, you can read the message with the active content turned on; otherwise, you can turn the active content off and still read the message.

If you believe your computer may have been infected, please run your antivirus software and then follow the software's advice on how to remove the virus.

To guard against worms and viruses, you can set your computer to automatically protect itself from potentially harmful Web content. To learn how to do so, click here. Otherwise, make sure to follow these simple tips:

Only open email attachments sent to you by reputable sources you know.
Scan all email attachments and downloads with antivirus software before opening them. To learn how to do so, click here.
Since new viruses are created daily, update your anti-virus software frequently. Many anti-virus programs offer free updates over the Internet.
For more information about viruses, click here.
To find more information about how Juno protects you from viruses, click here.

Note: Antivirus software can be confused by Juno files. Antivirus software often looks for encoded files or files that change in size, both characteristics of computer viruses. Because many Juno files are encoded and some change regularly in size, antivirus software may wrongly identify Juno files as a threat. When downloading executable files, some browsers (such as Microsoft Internet Explorer) may warn users that such files may contain a virus. Thus, users will get this warning when downloading "&brandNameLC;inst.exe" (the file available for download from the Juno Web site). This does not mean the file is infected; it simply means it's an executable file.

Objectionable Material

On the Web:
We would like to assure you that if you saw any pornographic pop-up ads while surfing the Web, they were not sent by Juno. If you received unsolicited pornographic material, you may have stumbled across a site that sent a cookie to your computer and targeted you with inappropriate advertising. Basically, a cookie is data stored on your computer's hard drive by a Web server. Unfortunately, it's hard to say where those ads originated from, but you can check your history file to view which Web sites you recently visited. This may help you determine where the ad came from so you can avoid such sites in the future. If think you may have gotten a cookie, you can try to find the cookie on your computer and then delete it. Just remember that if you delete all your cookies, you may lose settings for other Web sites you visit. (For example, if your user name for a specific Web site were saved in a cookie, you wouldn't have to type it in each time you visit the Web site. If you delete that cookie, the next time you go to that Web site, you'll have to type in your user name again.) To learn how to delete cookies, click here.

If you wish to control the Internet content seen by you or your family, you can take advantage of Internet Explorer's Content Advisory Feature. To learn how to do so, click here.

By email:
If you believe you've received a serious personal threat or other harassing email from a Juno member, please forward a copy of the message, including the message's full headers, immediately to security@juno.com, typing the word "threat" or "harassment" in the subject line. We cannot take action against an account unless we have the full headers of the objectionable message that you believe originated from that account. If you receive a harassing or threatening email from a non-Juno email address, forward the message with its full headers to the postmaster at the sender's domain. For example, if the message came from "sendername@domainname.com," forward the message to "postmaster@domainname.com."

Please note that in Juno's Guidelines for Acceptable Use, the most recent version of which went into effect on March 13, 2001, specifies in section 1: "You may not use the Service to transmit any harmful, threatening, abusive, harassing, defamatory, hateful or other offensive material." We hope it goes without saying that you should never use Juno to send threats or other harassing email; doing so would be a violation of the Service Agreement and grounds for termination of your account (and possibly for criminal prosecution).

The latest version of Juno Email on the Web includes several anti-spam enhancements for Free and Billable members. These enhancements include:

- Adjustable "Junk Mail" filters
- The ability to report messages as "Junk Mail"
- Custom "Block" list
- Custom "Sort and Delete" to sort messages based on rules *

* For Billable members only

For more information on these features, please visit:
https://help.juno.com/support/webmail/

If you haven't already downloaded the latest version of the Juno software, we recommend that you do. You can download the latest version of Juno from our Web site at https://my.juno.com/start/download.do

With version 5.0 of the Juno software you can block specific email addresses and filter mail based on various criteria. For example, you can delete messages containing certain key words in the Subject line / Body of the unsolicited messages.

For more information on the Mail Assistant feature, please visit:
https://help.juno.com/support/email/jn/assistants.html?brand=JN

Juno has strict policies to ensure the privacy of its members. One of these policies is to not disclose the identity of or other personal information about a Juno member to third parties unless that member has provided permission (or unless Juno is required to disclose the information by law).

For your privacy and protection, nor does Juno provide anyone with a list of all its members. We also don't currently provide a tool to search for the email addresses of other people on the Internet. There are, however, various general directories on the Juno Web site at https://my.juno.com/ that you can use.

You can also try contacting the person you're looking for in some other way, such as by phone or in person. Once you have their email address, you can store it in your Juno Address Book for easy reference in the future. If you are trying to verify that an email address is correct, send email message to that address. If your message is returned to you with the comment "User unknown," then the address you used is invalid. Remember, however, that an address may be invalid for a number of reasons: it may never have existed, the subscriber may have changed his or her account name or email service, or you may have simply mistyped the address.